Review guidelines
Reviews on AnimalTrainerPro help people choose a trainer based on real experiences. These are the rules every review follows.
Who can write a review
- Anyone who worked with a trainer can review them. You verify your email before posting, and each review shows a Verified email badge.
- One review per person per trainer. You can edit or delete your own review at any time from the trainer's profile.
- Only your first name and last initial are shown. Your email is never shown.
- Every reviewer confirms: "This review is about my own real experience. I am not the trainer, an employee, or a relative of the trainer, and I was not paid or given anything for it."
When a review waits for a quick check
Most reviews appear right away. A review waits for our team to look at it when:
- the reviewer's email domain matches the trainer's website or email domain,
- the reviewer is the person who claimed the listing,
- the review includes a link, phone number or email address, or
- the same person posts more than 3 reviews in 24 hours.
We also limit how many reviews can be posted from one account or one connection each day.
What we remove
We only remove reviews that are spam, abusive, hateful, share private information, are fake, or come from the trainer or someone close to them. We never remove a review for being negative.
Featured placement never changes reviews
Featured is a paid placement for search position only. It never changes which reviews show, their order (newest first), their ratings, or how they are checked.
How to report a review
Sign in, open the trainer's profile, and tap Report under the review. Tell us what is wrong. Our team reviews every report against the rules above.
Trainers can reply
Trainers who have claimed their listing can post one public reply to each review and update it later. Trainers cannot edit or remove reviews. If a trainer believes a review breaks these rules, they can report it like anyone else.